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At DriftSonic, your satisfaction matters to us. We stand behind our products with a 30-night guarantee. If you need help with your order, please contact us through our contact page.
Order Changes & Cancellations
Requests for order changes or cancellations must be made within 24 hours of placing your order. After that point, your order may already be in processing and may no longer be eligible for cancellation.
If a cancellation is approved within the allowed window, refunds are typically processed within 10 business days.
Return Eligibility
We accept returns within 30 days of delivery for eligible items that are unused and returned in their original packaging.
- Used, worn, or damaged items are not eligible for refund unless they arrived defective.
- Returns requested outside the 30-day window may not be accepted.
- Non-approved returns may be refused.
- Return shipping costs are the customer’s responsibility unless the item arrived damaged or defective.
How to Start a Return
To request a return, contact us within 30 days of delivery and include your order number and reason for the return. All returns must be approved before being sent back.
For faster processing, include your name and order number inside the return package.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery. Include a clear photo showing the issue so we can review your claim and determine eligibility for a replacement or refund.
Refund Processing
Once your return is received and inspected, we will notify you of the outcome. If approved, your refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.